Service Manager

Waterford, MI

Full Time

Manager/Supervisor

LOCATION: Marc Dutton Irrigation, Inc
POSITION: Service Manager
HOURLY RATE/SALARY: $65,000 to $75,000
REPORTS TO: CEO and President

ABOUT US:
We install, maintain, and design irrigation systems for our clients. Our irrigation systems are designed to deliver lasting satisfaction with an emphasis on the latest water-conserving features and high-quality components.

SCHEDULE:

In-Season 6:45AM-5:00PM Mon-Fri; Rotating Saturday Coverage 6:45AM-12:00PM
Off-Season 8:00AM-4:00PM Mon-Fri (adjustable and flexible based on seasonal need)
Core hours may require to be adjusted as other roles may require; for example when covering for another team member whose core hours differ from this
Seasonal definitions are determined and adjusted by CEO / President

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree in a related field or equivalent experience
Valid Driver License in good standing
5-7 years of experience in a people management role (required)
5-7 years of experience in account management (required)
3 years of experience in creating estimates and proposals (required)
1-3 years of experience in irrigation or related field (preferred)

JOB DUTIES INCLUDING BUT NOT LIMITED TO:

Manage scheduling for all accounts under your supervision and ensure all personnel are present as scheduled, adjusting schedules as needed due to call-ins or absences while coordinating with office staff on scheduling needs.
Leads a team of technicians to ensure efficient and effective repairs and installations.
Coordinate with clients to confirm upcoming appointments and ensure service schedules are aligned. Confirm service dates with customers in advance.
Meet with technicians in the morning to review the day’s tasks, providing necessary documentation or information related to their jobs.
Monitor all communications, including emails and voicemails, to promptly address urgent messages or updates from technicians, clients, or vendors, while reviewing and responding to emails, creating bids and proposals, and submitting project requests. Provides a same-day response to urgent issues and a 24-hour response to routine inquiries.
Collect inspection reports from technicians, generate and send repair proposals to customers, and save them in the appropriate location. Upon approval, schedule repairs and confirm details with clients.
Create proposals based upon analyzing the data received, measuring the success of past similar projects, communicating with the technicians, and finally arriving at a dollar amount for the requested work
Problem solves and negotiates with new customers regarding project costs and bids
Meets business demands and ensures timely completion of all tasks by working extended hours/days during peak busy season
Provide on-site technical support, troubleshooting issues such as electrical or plumbing problems, and assisting with equipment repairs as needed.
Design and oversee the installation of residential irrigation and landscape lighting systems, from initial design to final implementation.
Manage holiday lighting projects, including the sale, installation, service, and removal of Christmas lights.
Manage commercial accounts.
Manage residential accounts.

PHYSICAL ACTIVITIES AND DEMANDS

Pulling/Pushing/Lifting/Carrying 75lbs or greater
Reaching
Bending
Stooping
Discerning colors
Visual acuity

WORK ENVIRONMENT

Indoor/Outdoor environments
Exposed to continual, multiple distractions
Exposure to Electrical and Water Hazards
Frequent Noise
All weather conditions
Close proximity to traffic

BENEFITS:

Great team atmosphere
Competitive salary
Retirement plan options
Insurance options
Paid Time Off
Paid holidays
Company Vehicle

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have a Valid Driver License that is in good standing?*

Do you have five to seven years of experience in Account Management and five to seven years of experience with Managing People?*

Have you obtained a Bachelor's Degree or above?*

Do you have at least three years of experience with creating estimates and proposals?*

How many years of experience do you have with working with irrigation systems or something similar?*

Human Check*

Submit Application

Sage Solutions Group

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Service Manager

Apply for this position