Job description

Position Summary:
Netlink Software Group America is seeking a motivated and detail-oriented Customer Service Representative to join our fast-paced global delivery team in Madison Heights, MI. In this role, you will be instrumental in reaching out to customers, scheduling meetings with insurance agents, and maintaining excellent communication with both clients and team members.

Key Responsibilities:

• Initiate and manage calls to current and potential customers to address their needs.
• Schedule and coordinate meetings between clients and insurance agents.
• Provide high-quality customer service by answering inquiries and resolving issues.
• Follow up with customers to ensure their needs are met and concerns are addressed.
• Collaborate effectively with team members to achieve shared goals.
• Accurately record customer interactions and details in the company's CRM or database.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for communication, data analysis, and reporting.
• Prepare clear and concise reports and presentations on customer feedback and trends.

Job Requirements:

• Strong attention to detail and accuracy.
• Excellent customer service skills with the ability to communicate effectively over the phone.
• Knowledge of the insurance industry is a plus.
• Strong communication skills and professionalism in client interactions.

Experience:

• Previous experience in a call center environment is preferred but not required.

Education:

• High School Diploma or G.E.D. required.

Additional Information:
This role requires a proactive approach and the ability to thrive in a dynamic, fast-paced environment. If you are dedicated to providing exceptional customer service and enjoy working in a collaborative team setting, we invite you to apply and become a key part of our team.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Do you have experience working in a call center environment or a similar customer service role?
• Do you have a High School Diploma or G.E.D.?
• Are you comfortable using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for communication, data analysis, and reporting?
• How do you manage multiple customer inquiries at the same time while ensuring each is addressed properly?

Ability to Commute:

• Madison Heights, MI 48071 (Required)

Work Location: In person